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Frequently Asked Questions
Find answers to our customers’ most frequently asked questions.
How long does VPS delivery take?
VPS delivery is fully automated. Once your payment is validated (immediate by card or PayPal), the hypervisor provisions your resources and installs the selected OS in under 60 seconds. Your root credentials are sent by email.
Where are my data and servers hosted?
All virtual machines, storage servers and backups are hosted exclusively in Tier III datacenters in Europe. We guarantee GDPR compliance, protected from intrusive extraterritorial laws.
Can I migrate my DNS domains without downtime?
Yes. During a domain transfer to SwizCloud, our nameservers do not change your active DNS records until the migration has been completed and validated. Your websites and servers remain fully operational.
Do you offer automatic backups?
Yes. Our shared web-hosting plans include free daily automatic backups by default. Configurable automatic snapshots and external backups are offered when ordering VPS Linux or Windows.
What is your refund policy?
Our services have no minimum commitment. You can cancel at any time from your client area. Billing is monthly and stops on the effective date of cancellation.